I'm Rickey Burns, PMP. I lead complex enterprise initiatives that connect business priorities, people, technology, and processes—helping organizations standardize operations and make change work in practice.
01 MEASURABLE IMPACT
Results that reflect delivery, business scale, and a commitment to completing what I set out to do.
02 THE JOURNEY
I started with hands-on technology transitions and grew into leading enterprise programs, cross-functional teams, and operational change. That foundation helps me connect strategy with the work required to deliver it.
03 CONTINUOUS IMPROVEMENT
I helped turn a six-month delivery playbook into a repeatable three-month process—improving coordination, reducing complexity, and keeping business operations moving.
SHORTER
INTEGRATION CYCLE
04 SELECTED INTEGRATIONS
Examples of leading multi-location transitions, aligning teams and technology, and protecting business continuity during change.
05 HOW I LEAD
06 THE TECHNICAL DEPTH
From enterprise applications and SQL migrations to endpoint deployment and go-live coordination, I bring hands-on systems understanding to complex organizational change.
The distinction matters: I've configured and supported systems firsthand, and I've led migrations involving additional platforms. This is the technology and delivery landscape I've worked in—not a claim that I'm a developer or administrator of every product listed.
Led transitions into enterprise agency platforms, with practical knowledge of acquired agencies' legacy environments.
Platform experience spans migration, implementation, support, and delivery coordination; responsibilities differed by product.
Explore the insurance technology work ↓Worked across SQL Server, legacy databases, SaaS applications, and custom systems during acquisition integrations.
A mix of direct systems experience and accountable migration delivery.
Started with site-level technology integration: workstations, hardware, network-connected devices, user readiness, and bringing acquired offices into a corporate environment.
Turned complex integration commitments into visible plans and decisions for executives, technical teams, and business stakeholders.
Coordinated requirements, conversion preparation, testing, deployment, cutover, and post-transition support while agencies continued serving clients.
Connected agency users, trainers, analysts, engineers, PMs, vendors, and executives. Kept the team informed and helped resolve adoption barriers before they became bigger problems.
INSURANCE TECHNOLOGY HANDS-ON + DELIVERY
Insurance technology is where I developed deep experience in enterprise application consolidation, legacy modernization, data transitions, and end-user readiness. These are practical examples of skills transferable to other industries.
Led application and data migrations into Applied Epic. Connected the conversion plan to source-system discovery, field mapping, validation, cutover readiness, and the business teams who would use the new environment.
Hands-on systems engineering included migrating, configuring, integrating, and troubleshooting legacy agency and document-management applications, their databases, and the infrastructure they depended on. Not every acquired agency started from the same place.
Coordinated migrations and transitions involving related customer-service, digital-workflow, and benefits platforms. That meant planning how applications, data, staff training, and daily agency operations would work together after go-live.
From hands-on engineering to end-to-end technical delivery. These are environments I worked with directly—not simply technologies listed on a project plan.
SQL Server queries, database backup/restore, migrations, data mapping, cleanup, and validation.
AWS, Azure, Windows Server, Active Directory, VMware, Hyper-V, Citrix/RDS, file shares, permissions, and backups.
Current/future-state diagrams, application dependencies, retain/replace analysis, cutover runbooks, IIS, Linux, VPN, and DHCP.
07 THE FULLER STORY
My responsibilities expanded from field technology delivery to enterprise program leadership. The through line is aligning people, systems, and execution around business outcomes.
Moved from managing individual conversions to accountability for the integration delivery function, leading two project managers, two engineers, and cross-functional trainers, analysts, business stakeholders, and vendors.
Led application and data transitions for acquired organizations, coordinating conversion work and the people needed to make the new tools usable.
Combined systems knowledge with project ownership, connecting what the existing technology could do with what a newly acquired agency needed on day one.
This is where integration became real: arriving on site, setting up technology, solving employee problems, and making sure people could get back to work.
08 HOW I WORK
My approach combines hands-on technical understanding with practical governance, clear accountability, and repeatable execution across business units.
Listen to employees and business leaders. Understand systems, data, workflows, and dependencies before defining the plan.
Connect accountable owners, milestones, decision points, risks, vendors, training, and the teams responsible for each handoff.
Coordinate testing, deployments, communications, readiness, and transition activities while keeping operations moving.
Resolve issues, stabilize the operating environment, capture lessons, and improve the next delivery cycle.
09 BACKGROUND & CREDENTIALS
Project Management Professional (PMP) · Project Management Institute
Western Governors University · Graduate information technology studies in progress
Earlier service: United States Army · Personnel administration
This site tells the fuller story. Download my two-page executive résumé for a concise view of my experience and impact.
Download my résuméAPPLICATIONS I'VE BUILT FROM A PROBLEM TO A WORKING TOOL
Two projects that show the other side of my experience: translating messy, real-world needs into working software that people can actually use.
Designed and built an internal reference application organizing business profiles, operating practices, technology inventories, and organizational data across 28+ business units. Made fragmented information easier to review, compare, and report for operational discovery and standardization.
Internal work: source records and company data are not published.
Built a local-first, multi-course study application designed around short sessions, real feedback, and easy movement between desktop and phone. It turns objectives, missed questions, and visual practice into a focused study flow.
Personal project with local-first data and optional cross-device sync.
What these projects say about how I work: I can translate business or learning problems into usable interfaces, organize messy information, and take a working application through testing and refinement—not just write the plan.
THE EXECUTIVE IMPACT BRIEF
A two-page executive impact brief connecting enterprise results with real-world operational leadership.
Download the impact brief Download resume
2 PAGES · PDF
LET'S CONNECT
I'm interested in opportunities involving enterprise transformation, strategic operations, business systems, and cross-functional teams that deliver measurable results.